Refund policy

Last updated 20 October 2026

Everything sold here is a digital product: Google Sheets you copy into your own Drive, printable PDF files, and, once it goes on sale, the Canning Pantry app, unlocked with your own key. Because you get the full product the moment it is delivered, there is nothing to send back, so I handle problems a little differently from a shop that sells physical goods. The refund window is 7 days from purchase, on every product and on every channel: the Sheet, the app, the upgrade and the bundles, here and on Etsy.

If something is wrong

If the app won't open or unlock, a file or link doesn't work, a formula or the app gives a wrong answer, or the product isn't what the page described, email [email protected] within 7 days of purchase. I will either fix it and send you the corrected file, or refund you in full. You choose.

If you changed your mind

If you bought the wrong product, or bought the same thing twice, write within 7 days and I will refund you. I don't refund simply because a product was used and is no longer wanted, since there is no way to return a download.

Bought on Etsy?

The same 7 days apply. Message the shop on Etsy and I will refund the order there.

How refunds are paid

When a Canning Pantry app purchase or upgrade is refunded, its key is switched off. Anything you saved in the app stays on your device.

Payments on this site are processed by Stripe, which acts as the seller of record for the transaction. Refunds go back to the card or payment method you used. Depending on your bank, they usually show up within 5 to 10 business days.

Your rights where you live

Some countries and states give buyers rights that a shop's policy can't take away. Nothing on this page limits those rights.